Developing Your Emotional Intelligence
Regular price
$995.00
Sale
2027 Course Schedule
In-Person ($995): Feb 3, 2027 in Indianapolis at 16 Tech (9am-4pm ET)
Online ($995): August 17-26, 2027, on Tues and Thur from Noon to 1:30pm ET via Zoom
Choose your learning experience!
In-person workshop: Spend the day collaborating with fellow professionals through instructor-led activities, facilitated discussion, and hands-on coaching.
OR
Live online program: Experience the same practical curriculum through a multi-week, live online format that provides additional opportunities for project development, peer collaboration, instructor feedback, and iterative refinement between sessions.
Discount pricing is available for partners and companies sending three or more participants as well as Kelley School and IU alumni & staff. Contact us at kelleypd@iu.edu for related discount codes to apply at check out.
At checkout you can pay via credit card or PayPal immediately or choose to be sent an invoice that will hold your spot in the course. Payment options are also available for employers purchasing for their employees (see below under "Ask your employer").
Payment is due prior to the course start date. Email kelleypd@iu.edu to learn about payment options or assistance with invoicing.
Ask your employer to help cover the cost. Select "Send My Employer an Invoice" during the Payment step of check out. Use this payment method to request that an invoice be sent to you or another financial representative who will be paying on your behalf. Unless otherwise directed, you are responsible for sending the invoice to your employer for payment. If you need additional instructions for sending the invoice, please contact your Kelley School representative or kelleypd@iu.edu.
Interested in bringing this program to your company or organization? Email kelleypd@iu.edu to discuss our custom program options.
Emotional intelligence (EI) is what separates leaders who are technically capable from leaders people actually want to work for. EI shows up in how a leader reads a room, manages a reaction under pressure, and holds people accountable without losing their trust.
This program gives leaders a practical, repeatable model — the EI Cycle — for building emotional intelligence in four connected areas: self-awareness, self-management, empathy, and relationship management. Participants leave with specific behaviors to practice.
The program also addresses a common misconception directly: that empathy and accountability trade off against each other. Participants examine what happens when a leader over-indexes on one at the expense of the other, and how to hold both at once.
By the end of this program, participants will be able to:
• Use diagnostic tools to identify and articulate their own emotions
• Replace reactive questions with introspection that surfaces useful answers
• Regulate their reactions when demands compete or stress rises
• Take another person's perspective and assume positive intent before reacting
• Listen fully, demonstrate attentiveness nonverbally, and paraphrase to confirm understanding
• Build rapport across a diverse group and move a team toward a shared goal
• Influence others using credible, logical, and emotional appeal, matched to the situation
• Hold empathy and accountability together, rather than treating them as a trade-off
Module 1 | Self-Awareness
Leaders start with themselves. This module builds the habit of recognizing emotions in the moment and using them as data.
Module 2 | Self-Management
Awareness without regulation is not enough. This module gives leaders concrete tools for staying steady and consistent under pressure.
Module 3 | Empathy
Empathy is a discipline, not just a feeling. This module builds the skills to genuinely understand others and read the organization around them.
Module 4 | Relationship Management
The payoff of the first three quadrants: the ability to move people and build durable working relationships.
The Empathy and Accountability Model
Drawing on executive coach Ed Batista's framework, participants map their default leadership style across two axes — empathy and accountability — landing in Bootcamp, Paradise, Nightmare, Daycare, or Business as Usual. The exercise confronts a common false choice directly: that a leader can either hold people accountable or empathize with them, but not both.
Discussion-Based Action Steps
Each of the four modules closes with a short, guided discussion built around the participant's own current work — a live decision, a relationship, or a conflict already in progress. Participants apply the module's framework in real time rather than to a hypothetical scenario.
EQ Scorecard
Participants leave with a four-week EQ Scorecard to reinforce the behaviors covered in the program. Each week, they track whether they recognized an emotion, regulated a reaction, listened with full attention, or influenced, built rapport with, or resolved conflict with someone — turning the framework into a practiced habit rather than a one-time insight.