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Building Trust

Building Trust

$995.00 Sale

2027 Course Schedule

In-Person ($995): March 23, 2027 in Indianapolis at 16 Tech (9am-4pm ET)

Online ($995): July 13-August 3 virtual sessions on Tuesdays

Choose your learning experience!

In-person workshop: Spend the day collaborating with fellow professionals through instructor-led activities, facilitated discussion, and hands-on coaching.

OR

Live online program: Experience the same practical curriculum through a multi-week, live online format that provides additional opportunities for project development, peer collaboration, instructor feedback, and iterative refinement between sessions.

Trust is the foundation of effective leadership. When trust is strong, people are more likely to share ideas, collaborate openly, and work toward a common goal.

Kelley's Building Trust course takes an experiential approach to understanding what strengthens, or erodes, trust in the workplace. Through self-assessment, discussion, and realistic workplace scenarios, you'll learn to diagnose trust along three dimensions that decades of research identify as distinct: ability, benevolence, and integrity. Knowing which one is weak tells you what to do about it. You'll use it to work out what to change in relationships you're managing right now, what to do when trust has already been damaged, and how to run the same diagnosis with your own team.

Through self-assessment, discussion, real-world scenarios, and hands-on practice, you'll learn what builds credibility and connection at work, and how to diagnose which part of trust is missing when it breaks down.

Learning objectives

  • Assess trust in your leadership and teams: Identify behaviors that build or erode trust and assess how your actions, communication, and leadership style influence others.
  • Build trust through authentic leadership: Apply vulnerability, credibility, consistency, transparency, and emotional intelligence to strengthen relationships and team cohesion.
  • Communicate to strengthen trust: Use clear, audience-centered communication and strategic storytelling to build credibility, demonstrate authenticity, and create connections.
  • Navigate conflict and repair trust: Recognize the dynamics that can erode trust and use practical approaches to address conflict, rebuild confidence, and restore productive relationships.
  • Strengthen collaboration across boundaries: Build relationships across teams and organizations by aligning expectations, interests, and goals, even when you don’t have formal authority.
  • Create a culture of trust: Develop strategies that help people feel respected, heard, accountable, and empowered to contribute.

Who should attend?

This program is designed for current and emerging leaders, managers, and professionals who rely on strong relationships to get work done.

It is particularly relevant for professionals who:

  • Lead teams or cross-functional initiatives
  • Are transitioning into a leadership or management role
  • Need to strengthen relationships and influence across an organization
  • Navigate conflict or challenging interpersonal dynamics
  • Want to build greater credibility and confidence as a leader
  • Are responsible for creating collaborative, high-performing team environments

Discount pricing is available for partners and companies sending three or more participants as well as Kelley School and IU alumni & staff. Contact us at kelleypd@iu.edu for related discount codes to apply at check out.

At checkout you can pay via credit card or PayPal immediately or choose to be sent an invoice that will hold your spot in the course. Payment options are also available for employers purchasing for their employees (see below under "Ask your employer").

Payment is due prior to the course start date. Email kelleypd@iu.edu to learn about payment options or assistance with invoicing.

Ask your employer to help cover the cost. Select "Send My Employer an Invoice" during the Payment step of check out. Use this payment method to request that an invoice be sent to you or another financial representative who will be paying on your behalf. Unless otherwise directed, you are responsible for sending the invoice to your employer for payment. If you need additional instructions for sending the invoice, please contact your Kelley School representative or kelleypd@iu.edu.

Interested in bringing this program to your company or organization? Email kelleypd@iu.edu to discuss our custom program options.


Learn more on the Kelley site