{"product_id":"developing-your-emotional-intelligence","title":"Developing Your Emotional Intelligence","description":"\u003cdiv class=\"product-single__description rte\"\u003e\n\u003cdiv class=\"product-single__description rte\"\u003e\n\u003cp\u003e\u003cspan style=\"color: #990000;\"\u003e\u003cstrong\u003e2027 Course Schedule\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIn-Person ($995): \u003c\/strong\u003eFeb 3, 2027 in Indianapolis at 16 Tech (9am-4pm ET)\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eOnline ($995):\u003c\/strong\u003e August 17-26, 2027, on Tues and Thur from Noon to 1:30pm ET via Zoom\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003eChoose your learning experience!\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003eIn-person workshop\u003c\/strong\u003e: Spend the day collaborating with fellow professionals through instructor-led activities, facilitated discussion, and hands-on coaching.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003eOR\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003eLive online program\u003c\/strong\u003e: Experience the same practical curriculum through a multi-week, live online format that provides additional opportunities for project development, peer collaboration, instructor feedback, and iterative refinement between sessions.\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #990000;\"\u003e\u003cstrong\u003eDiscount pricing\u003c\/strong\u003e\u003c\/span\u003e is\u003cspan style=\"font-weight: 400;\"\u003e \u003cspan\u003eavailable for partners and companies sending three or more participants as well as Kelley School and IU alumni \u0026amp; staff. Contact us at \u003ca title=\"mailto:%20kelleypd@iu.edu\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" rel=\"noreferrer noopener\" href=\"mailto:%20kelleypd@iu.edu\" id=\"menurdcg\" target=\"_blank\"\u003ekelleypd@iu.edu\u003c\/a\u003e for related discount codes to apply at check out.\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan\u003e\u003cspan style=\"color: #990000;\"\u003e\u003cstrong\u003eAt checkout\u003c\/strong\u003e\u003c\/span\u003e \u003c\/span\u003e\u003c\/span\u003eyou can pay via credit card or PayPal immediately or choose to be sent an invoice that will hold your spot in the course. Payment options are also available for employers purchasing for their employees (see below under \"Ask your employer\").\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan\u003e\u003cstrong\u003ePayment is due prior to the course start date.\u003c\/strong\u003e Email \u003ca id=\"menurcg6\" href=\"mailto:kelleypd@iu.edu\" rel=\"noreferrer noopener\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"mailto:kelleypd@iu.edu\" target=\"_blank\"\u003ekelleypd@iu.edu\u003c\/a\u003e to learn about payment options or assistance with invoicing.\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #990000;\"\u003e\u003cb\u003eAsk your employer\u003c\/b\u003e\u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan\u003e \u003c\/span\u003et\u003cspan\u003eo help cover the cost. Select \"Send My Employer an Invoice\" during the Payment step of check out. Use this payment method to request that an invoice be sent to you or another financial representative who will be paying on your behalf. Unless otherwise directed, you are responsible for sending the invoice to your employer for payment. If you need additional instructions for sending the invoice, please contact your Kelley School representative or \u003ca id=\"menurdck\" href=\"mailto:%20kelleypd@iu.edu\" rel=\"noreferrer noopener\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"mailto:%20kelleypd@iu.edu\" target=\"_blank\"\u003ekelleypd@iu.edu\u003c\/a\u003e.\u003c\/span\u003e\u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cstrong\u003e\u003cspan style=\"color: #990000;\"\u003eInterested in bringing this program to your company or organization?\u003c\/span\u003e\u003c\/strong\u003e Email \u003ca href=\"mailto:%20kelleypd@iu.edu\"\u003ekelleypd@iu.edu\u003c\/a\u003e to discuss our custom program options.\u003c\/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cstrong\u003e\u003cspan style=\"color: #990000;\"\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 7.0pt; line-height: 115%;\"\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eEmotional intelligence (EI) is what separates leaders who are technically capable from leaders people actually want to work for. EI shows up in how a leader reads a room, manages a reaction under pressure, and holds people accountable without losing their trust.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 7.0pt; line-height: 115%;\"\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eThis program gives leaders a practical, repeatable model — the EI Cycle — for building emotional intelligence in four connected areas: self-awareness, self-management, empathy, and relationship management. Participants leave with specific behaviors to practice.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 7.0pt; line-height: 115%;\"\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eThe program also addresses a common misconception directly: that empathy and accountability trade off against each other. Participants examine what happens when a leader over-indexes on one at the expense of the other, and how to hold both at once.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 7.0pt; line-height: 115%;\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eBy the end of this program, participants will be able to:\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListParagraph\" style=\"text-indent: -.2in; line-height: 115%; mso-list: l0 level1 lfo1; margin: 0in 0in 4.0pt .35in;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e•\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e      \u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eUse diagnostic tools to identify and articulate their own emotions \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListParagraph\" style=\"text-indent: -.2in; line-height: 115%; mso-list: l0 level1 lfo1; margin: 0in 0in 4.0pt .35in;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e•\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e      \u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eReplace reactive questions with introspection that surfaces useful answers\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListParagraph\" style=\"text-indent: -.2in; line-height: 115%; mso-list: l0 level1 lfo1; margin: 0in 0in 4.0pt .35in;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e•\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e      \u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eRegulate their reactions when demands compete or stress rises\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListParagraph\" style=\"text-indent: -.2in; line-height: 115%; mso-list: l0 level1 lfo1; margin: 0in 0in 4.0pt .35in;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e•\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e      \u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eTake another person's perspective and assume positive intent before reacting\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListParagraph\" style=\"text-indent: -.2in; line-height: 115%; mso-list: l0 level1 lfo1; margin: 0in 0in 4.0pt .35in;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e•\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e      \u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eListen fully, demonstrate attentiveness nonverbally, and paraphrase to confirm understanding\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListParagraph\" style=\"text-indent: -.2in; line-height: 115%; mso-list: l0 level1 lfo1; margin: 0in 0in 4.0pt .35in;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e•\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e      \u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eBuild rapport across a diverse group and move a team toward a shared goal\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListParagraph\" style=\"text-indent: -.2in; line-height: 115%; mso-list: l0 level1 lfo1; margin: 0in 0in 4.0pt .35in;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e•\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e      \u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eInfluence others using credible, logical, and emotional appeal, matched to the situation\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListParagraph\" style=\"text-indent: -.2in; line-height: 115%; mso-list: l0 level1 lfo1; margin: 0in 0in 4.0pt .35in;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e•\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e      \u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eHold empathy and accountability together, rather than treating them as a trade-off\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListParagraph\" style=\"text-indent: -.2in; line-height: 115%; mso-list: l0 level1 lfo1; margin: 0in 0in 4.0pt .35in;\"\u003e \u003c\/p\u003e\n\u003ch2 style=\"margin: 12.0pt 0in 5.0pt 0in;\"\u003e\u003cb\u003e\u003cspan style=\"font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #1f2a44;\"\u003eModule 1\u003cspan style=\"mso-spacerun: yes;\"\u003e  \u003c\/span\u003e|\u003cspan style=\"mso-spacerun: yes;\"\u003e  \u003c\/span\u003eSelf-Awareness\u003c\/span\u003e\u003c\/b\u003e\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 7.0pt; line-height: 115%;\"\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eLeaders start with themselves. This module builds the habit of recognizing emotions in the moment and using them as data.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 style=\"margin: 12.0pt 0in 5.0pt 0in;\"\u003e\u003cb\u003e\u003cspan style=\"font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #1f2a44;\"\u003eModule 2\u003cspan style=\"mso-spacerun: yes;\"\u003e  \u003c\/span\u003e|\u003cspan style=\"mso-spacerun: yes;\"\u003e  \u003c\/span\u003eSelf-Management\u003c\/span\u003e\u003c\/b\u003e\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 7.0pt; line-height: 115%;\"\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eAwareness without regulation is not enough. This module gives leaders concrete tools for staying steady and consistent under pressure.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 style=\"margin: 12.0pt 0in 5.0pt 0in;\"\u003e\u003cb\u003e\u003cspan style=\"font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #1f2a44;\"\u003eModule 3\u003cspan style=\"mso-spacerun: yes;\"\u003e  \u003c\/span\u003e|\u003cspan style=\"mso-spacerun: yes;\"\u003e  \u003c\/span\u003eEmpathy\u003c\/span\u003e\u003c\/b\u003e\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 7.0pt; line-height: 115%;\"\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eEmpathy is a discipline, not just a feeling. This module builds the skills to genuinely understand others and read the organization around them.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 style=\"margin: 12.0pt 0in 5.0pt 0in;\"\u003e\u003cb\u003e\u003cspan style=\"font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #1f2a44;\"\u003eModule 4\u003cspan style=\"mso-spacerun: yes;\"\u003e  \u003c\/span\u003e|\u003cspan style=\"mso-spacerun: yes;\"\u003e  \u003c\/span\u003eRelationship Management\u003c\/span\u003e\u003c\/b\u003e\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 7.0pt; line-height: 115%;\"\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eThe payoff of the first three quadrants: the ability to move people and build durable working relationships.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 style=\"margin: 12.0pt 0in 5.0pt 0in;\"\u003e\u003cb\u003e\u003cspan style=\"font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #1f2a44;\"\u003eThe Empathy and Accountability Model\u003c\/span\u003e\u003c\/b\u003e\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 7.0pt; line-height: 115%;\"\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eDrawing on executive coach Ed Batista's framework, participants map their default leadership style across two axes — empathy and accountability — landing in Bootcamp, Paradise, Nightmare, Daycare, or Business as Usual. The exercise confronts a common false choice directly: that a leader can either hold people accountable or empathize with them, but not both.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 style=\"margin: 12.0pt 0in 5.0pt 0in;\"\u003e\u003cb\u003e\u003cspan style=\"font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #1f2a44;\"\u003eDiscussion-Based Action Steps\u003c\/span\u003e\u003c\/b\u003e\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 7.0pt; line-height: 115%;\"\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eEach of the four modules closes with a short, guided discussion built around the participant's own current work — a live decision, a relationship, or a conflict already in progress. Participants apply the module's framework in real time rather than to a hypothetical scenario.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 style=\"margin: 12.0pt 0in 5.0pt 0in;\"\u003e\u003cb\u003e\u003cspan style=\"font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #1f2a44;\"\u003eEQ Scorecard\u003c\/span\u003e\u003c\/b\u003e\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 7.0pt; line-height: 115%;\"\u003e\u003cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; color: #333333;\"\u003eParticipants leave with a four-week EQ Scorecard to reinforce the behaviors covered in the program. Each week, they track whether they recognized an emotion, regulated a reaction, listened with full attention, or influenced, built rapport with, or resolved conflict with someone — turning the framework into a practiced habit rather than a one-time insight.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-single__description rte\"\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/kelley.iu.edu\/executive-education\/professional-development\/index.html\" rel=\"noopener\" target=\"_blank\"\u003e\u003cspan\u003e\u003cb\u003e\u003cspan style=\"color: #990000;\"\u003eLearn more on the Kelley site\u003c\/span\u003e\u003c\/b\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cspan style=\"color: #990000;\"\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Kelley School of Business Executive Education Programs","offers":[{"title":"Feb 3, 2027: In-Person","offer_id":60283063828561,"sku":"5119","price":995.0,"currency_code":"USD","in_stock":true},{"title":"August 17-26, 2027: Online","offer_id":60283063861329,"sku":"5120","price":995.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/2593\/3710\/files\/EmotionalIntelligence_1853747c-97c5-4d05-9e45-df18e4cf4a86.png?v=1789706635","url":"https:\/\/kelley-school-of-business-executive-education.myshopify.com\/products\/developing-your-emotional-intelligence","provider":"Kelley School of Business Executive Education Programs","version":"1.0","type":"link"}